Returns on unused, un-personalized teethers are gladly accepted w/in 30 days of purchase. Unfortunately, we cannot accept returns on any used or personalized teethers. Once we have received your item, we will issue you a refund minus all original and return shipping costs and a standard 15% restocking fee. Buyer is responsible for all shipping costs. If Free shipping was granted at time of purchase, buyer will be responsible for shipping costs to and from your delivery address upon return. If the item is not returned in its original condition, the buyer is responsible for any loss in value.